About Us

Bionational Pharmaceuticals is committed to providing natural medicines. We are not medical professionals and therefore can give no medical advice. Therefore we provide much supportive data on the research behind our products. Above all we aim to provide our customers around the world with the level of confidence that only comes from excellent products.

Live local phone support - Monday through Saturday 9:00 to 5:00 PST

Customer Support:
info@bionational.com

Phone: 800.378.8428
Fax: 858.777.3609

Ordering and Payment Options

We accept the following credit cards: VISA and Master Card
On-line orders - can be paid by credit card only.
Phone Orders - We are happy to take your order by phone at +1.800.378.8428                          Mail in Orders - can be paid by credit card, cashier's check or money order. Please include your phone number and e-mail address along with the item(s) you intend to purchase. Please do not forget to calculate and include shipping to your order total. Please include your phone number and e-mail address along with the item(s) you intend to purchase. Please do not forget to calculate and include shipping to your order total.

Wholesale Ordering Information
Substantial discounts are available to organizations that purchase in bulk. There is a minimum requirement of 25 units. All Prices will be FOB. The Purchaser assumes full responsibility for shipping and insurance. All orders will be shipped within 14 days of receipt of cleared funds and signed contracts. There is no returns policy for wholesale purchases. All Bionational products have been formulated in a cGMP facility. If you are interested in the wholesale program or would like further information please e-mail us at: info@bionational.com

Return Policy:

CLAIMS arising from damaged goods, shortages, or incorrect shipments must be reported to info@bionational.com within 10 days of receipt. Return the carton and the damaged product for delivery service inspection, at which time, if warranted, we will credit your account or send a replacement shipment.

RETURN POLICY:
If you are not satisfied with any of our products, simply return the unused portion to the address on your package, along with a brief explanation, within 30 days. We will promptly provide a refund for any unopened products including unopened boxes, bottles or vials of any of our products minus shipping. Bionational charges a 15% restocking fee on all goods returned for any reason other than; damaged goods, shortages or incorrect shipments.
Please note that although Bionational makes every effort to source the highest quality supplements that are documented by actual clinical research, we cannot guarantee any specific results.

Privacy Policy – Security Statement

Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

If you have any questions, please feel free to call 1-800-378-8428 or email us at info@bionational.com

Bionational Shipping Costs and Methods

How fast do we ship out orders?
We ship within 48 hours from the time your order is placed. Please note that Bionational Pharmaceuticals is no longer located in the United States and has recently relocated to the United Kingdom. We successfully ship our products around the world and hope that you will provide us the opportunity to serve your needs in obtaining the unique supplements that we are able to offer.

To United States and United Kingdom: Airmail (default shipping method, delivers in 8-12 business days): Flat $7.95 You may use either a street or P.O. Box address.

To all other countries world wide:
Airmail (Delivers in 7-14 Business days) Flat $14.95 You may use either a street or P.O. Box address.

Customs Procedures: To ensure successful delivery we attach a customs form to every package that states the following; "Lubricant Eye Drops", and we find that this statement satisfies most customs offices however we cannot be responsible for any seizures that occur at your local customs office and therefore no refunds will be given for items that may be seized by customs. Bionational Pharmaceuticals cannot be held liable for any customs duties or taxes that arise from your local customs office in the event of a seizure. Bionational will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering as Bionational cannot be held responsible for custom seizures. You may also contact us directly if you would like to learn what our success rate has been thus far with delivery to your location.

Contact us: info@bionational.com