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About Bionational

BioNational Pharmaceuticals is committed to providing natural medicines supported by credible clinical research. We are not medical professionals and therefore can give no medical advice. We believe in an individual’s right to heal themselves and have found that our customers are generally very well informed and are choosing to take responsibility for their own health. Therefore we provide much supportive data on the research behind our products to hopefully enable our customers to make good decisions for themselves and for their loved ones. Above all we aim to provide our customers around the world with the confidence that only can come from excellent customer service and excellent products.

Customer Support:
Click Here To Email Customer Support

Live local phone support - Monday through Friday 9:00am to 5:00pm PST
Phone: 800.378.8428
Fax: 858.777.3609

Ordering and Payment Options

We accept the following credit cards: VISA and MasterCard

On-line orders - Can be paid by credit card or PayPal.
Mail in Orders - Can be paid by credit card, personal check.
Phone Orders - We are happy to take your order by phone at +1.800.378.8428

For those International Customers unable to pay by check or credit card, please call or email for instructions regarding using Western Union.

For Mail In Orders Please Include:

Your First and Last Name
Shipping Address
Phone Number
Email Address
Item(s) You Intend To Purchase

We ship from the United Kingdom. We successfully ship our products around the world and hope that you will provide us the opportunity to serve your needs in obtaining the unique supplements that we are able to offer.

Please do not forget to calculate and include shipping to your order total.

United States and United Kingdom - $7.95 - Average Delivery Time 8-12 Business Days
International - $14.95 - Average Delivery Time 7-14 Business Days
International Registered Mail - $24.95 - Average Delivery Time 7-14 Business Days

Wholesale Information
Substantial discounts are available to distributors, bona fide members of the medical and veterinarian professions that purchase in bulk. There is a minimum requirement of 12 units. All Prices will be FOB. The Purchaser assumes full responsibility for shipping and insurance. All orders will be shipped within 14 days of receipt of cleared funds and signed contracts. There is no returns policy for wholesale purchases. All BioNational products have been formulated in a cGMP facility. If you are interested in the wholesale program or would like further information please email us.

Our Refund Policy

If you are not satisfied with any of our products, simply return any unused portion along with your comments within 30 days of product receipt. We will promptly provide a refund for any unused box or product--Less Shipping and a 15% Restocking Fee. BioNational charges a 15% restocking fee on all goods returned for any reason other than; damaged goods, shortages or incorrect shipments. A box of Nu-Eyes� contains 2 vials of eye drops, therefore we are unable to refund for partial boxes.

Claims arising from damaged goods, shortages, or incorrect shipments must be reported to BioNational within 10 days of product receipt. Return the carton and the damaged product for delivery service inspection, at which time, if warranted, we will credit your account or send a replacement shipment.

*Before returning any product, please call or Email us to obtain return address information.*

Privacy Policy – Security Statement
We respect your privacy!
Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!

Any information you give us will be held with the utmost care and will not be used in ways that you have not consented to.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.

If you have any questions, please feel free to call 1-800-378-8428 or email us.

Customs:To ensure successful delivery we attach a customs form to every package that states the following; "Lubricant Eye Drops", and we find that this statement satisfies most customs offices however we cannot be responsible for any seizures that occur at your local customs office and therefore no refunds will be given for items that may be seized at your local customs office. BioNational Pharmaceuticals will not be held liable for any customs duties or taxes that arise from your local customs office in the event of a seizure. BioNational will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering. You may also contact us to learn of what our success rate has been to your specific location.

For any questions regarding delivery to your location please email us.