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BioNational Pharmaceuticals
Company Overview and Policies

BioNational Pharmaceuticals is committed to providing natural medicines supported by credible clinical research. We believe in the individual's right to pursue the safest and highest quality health treatments of their own choice. We find that our customers are generally very well informed and have chosen to take responsibility for their own health.

We provide much supportive data on the research behind our products so as to assist our customers in making wise decisions for themselves and/or their loved ones. Above all we aim to provide our customers around the world with the level of confidence that only comes from excellent and well researched products. We sincerely hope that you will allow us the opportunity to demonstrate this to you.

Customer Support:

Live local phone support - Monday through Friday 9:00 to 5:00 PST
Phone: 800.378.8428
Fax: 858.777.3609

Ordering and Payment Options

We accept the following credit cards: VISA and Master Card
On-line orders - can be paid by credit card or PayPal.
Phone Orders - We are happy to take your order by phone at +1.800.378.8428

Mail in Orders - can be paid by credit card or personal check. For those international customers unable to pay by check or credit card, please call or email for instructions regarding using Western Union. Please include your phone number and e-mail address along with the item(s) you intend to purchase.

For Mail In Orders Please Include:
Your First and Last Name
Shipping Address
Phone Number
Email Address
Item(s) You Intend To Purchase

 

Shipping Costs and Methods

Your order is shipped from the United Kingdom. We successfully ship our products around the world and hope that you will provide us the opportunity to serve your needs in obtaining the unique products that we are able to offer.
To United States and United Kingdom: Airmail (default shipping method) delivers in 8-12 business days: Flat rate of $7.95. You may use either a street or P.O. Box address.
To all other countries world wide:
Airmail (Delivers in 7-14 Business days) Flat rate of $14.95 You may use either a street or P.O. Box address. International tracking is available and highly recommended. Please choose 'registered mail' in the drop down box on the final ordering page.
Customs Procedures: To ensure successful delivery we attach a customs form to every package that states the following for sales of Nu-Eye™ eye drops; "Lubricant Eye Drops", and we find that this statement satisfies most customs offices however we cannot be responsible for any seizures that occur at your local customs office and therefore no refunds will be given for items that may be seized by customs. BioNational Pharmaceuticals cannot be held liable for any customs duties or taxes that arise from your local customs office in the event of a seizure. BioNational will also not be held responsible for any additional fee the local carrier in your country may charge. Our international shipping prices reflect the base shipping charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to ship your order to your country. If you are unsure of your country's import policies, please check with them before ordering as BioNational cannot be held responsible for customs seizures. You may also contact us directly if you have questions.

Our Refund Policy

If you are not satisfied with any of our products, simply return any unused portion along with your comments within 30 days of product receipt. We will promptly provide a refund for any unused box or product--Less Shipping and a 15% Restocking Fee. BioNational charges a 15% restocking fee on all goods returned for any reason other than; damaged goods, shortages or incorrect shipments. A box of Nu-Eye™ contains 2 vials of eye drops, therefore we are unable to refund for partial boxes.

Claims arising from damaged goods, shortages, or incorrect shipments must be reported to BioNational within 10 days of product receipt. Return the carton and the damaged product for delivery service inspection, at which time, if warranted, we will credit your account or send a replacement shipment.

*Before returning any product, please call or email to obtain return address information.*

Mail in Orders

Mail in Orders - can be paid by credit card or personal check. For those international customers unable to pay by check or credit card, please call or email for instructions regarding using Western Union. Please include your phone number and e-mail address along with the item(s) you intend to purchase. Please do not forget to calculate and include shipping to your order total.

Note: When paying with check your product order will not be shipped until payment has been received and/or check(s) have cleared.

*Before sending checks, please call or email to obtain mail-in order address information.*

Wholesale Ordering Information

Substantial discounts are available to distributors, bona fide members of the medical and veterinarian professions that purchase in bulk. There is a minimum requirement of 12 units. All Prices will be FOB. The Purchaser assumes full responsibility for shipping and insurance. All orders will be shipped within 14 days of receipt of cleared funds and signed contracts. There is no returns policy for wholesale purchases. All Bionational products have been formulated in a cGMP facility. If you are interested in the wholesale program or would like further information please e-mail us here.